What to do when your dose changes

Sometimes, your doctor will want to keep you on your current medication regimen, but will need to change the dosage of one or more of the medicines you take. If your doctor needs to change your dosage, they will need to send us an updated version of your prescription. They can do this by calling us, or by sending the updated prescription electronically. We are not able to accept prescriptions by email.

Your doctors can use the information below to call us or send us a prescription either electronically or by mail:


Mon-Fri 9am - 6pm ET
Sat 9am - 2pm ET

Alternatively, if your doctor has given you a paper prescription with your new dose, you can mail it to us at one of the addresses below.

5006 East Trindle Road Suite 103
Mechanicsburg PA 17050

Virginia Location
14121 Park Long Court UNIT 112
Chantilly VA 20147

Please note: We can only accept prescriptions for controlled substances via E-Scribe.

We prepare your next month’s MedsPack with the new dose

Once we receive your new prescription, we’ll confirm with your doctor and communicate with your insurance company to make the necessary changes for your next shipment. If you need to start taking your new dose before your current MedPack has run out, please contact us.

Still have questions?

We're always happy to help. Our support team is available 8am–10pm ET weekdays and 10am–8pm ET on weekends.

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